COACHING BY ANA SANSON
TERMS & CONDITIONS
Welcome! I look forward to working with you. Please read this information carefully. The purpose of this document is to set forth the details about working together so that we both are clear as to what each of our respective roles are and how our communication will take place so that our time will be positive, productive, and comfortable.
EXPECTATIONS
During the Program, you can expect that I will:
Come prepared.
Devote my full attention to you during our time together.
Serve as your accountability partner and supporter.
Stretch you outside of your comfort zone.
Offer support, encouragement, feedback and guidance.
I expect that you will:
Show up on time without distractions.
Give 100% of your effort and fully commit to taking action.
Come fully prepared for our time together.
Use your best efforts to complete all action steps.
Promptly provide payment for the Program.
Be open to new ideas and willing to stretch and grow.
Ask any questions you may have as they arise.
SESSION GUIDELINES
Client agrees to book each and every one-on-one coaching session by either contacting me at ana@anasanson.com, or through the online calendar. Should you need to communicate between sessions, please reach out via email, text, or voxer. I will respond to you within 24-48 hours on weekdays, and with in 48 hours on weekends and holidays.
Rescheduling: If you need to reschedule or cancel a session, please try to do so at least 12 hours in advance of your scheduled time.
Missed Sessions: There can be a rare occasion where you miss your session with no advance notice (no-show). You are only permitted to reschedule 1 such no-show or missed session per calendar quarter. If you miss more than 1 session within the quarter without any advance notice, you may forfeit the session and will not have the opportunity to reschedule or receive a refund for those missed sessions.
INVESTMENT & PAYMENT
Payment Authorization & Receipt:
If paying by PayPal, debit card, credit card, or other electronic payment service for installments towards a package or for ongoing Monthly Coaching, the Client authorizes regularly scheduled monthly charges in the amount indicated at checkout. The Coach may automatically charge the Client’s credit card or debit card as payment for the Program without any additional authorization on a monthly basis. An electronic receipt will be provided to you as proof of payment and the charge will appear on your credit card statement. You agree that no prior-notification will be provided unless the date or amount changes in which case you will receive notice from the me at least ten days prior to the payment being collected.
If the Coach provides a PayPal invoice instead, the Client is required to manually pay it by the date due on the invoice or the Program will be put on hold until payment is received.
Missed Payment: If payment is not received by the date due or there is a problem with the payment transaction or method, the Client will be notified by e-mail and will have a 3 day grace period to make the payment following the due date. Any scheduled sessions that fall within this time may be put on hold and rescheduled until payment is received.
Cancellation and Refund Policy: If for any reason you would like to cancel the Monthly Program or automatic payments please do so in writing to ana@anasanson.com at least 36 hours before your automatic payment processing date. Any unused sessions will be forfeited. If payment has been processed and you decide to withdraw, no refunds will be provided.
Confidentiality:
The Coach promises the client that all information provided to the Coach will be kept strictly confidential. The Coach will not disclose any information shared during the Program to anyone else unless: (1) they have a legitimate reason to know such information as a member of my team or staff, (2) when required by law, or (3) the Client has given prior written permission.
Intellectual Property Rights:
I retain all ownership and intellectual property rights to the Program content and materials provided to you through the Program, including all copyrights and any trademarks belonging to me. The Program content and materials are being provided to you for your individual use only and with a single-user license which means that you are not allowed or authorized to share, copy, sell, post, distribute, reproduce, duplicate, trade, resell, exploit, or otherwise disseminate any portion of the Program or Program materials, electronically or otherwise, for business or commercial use, or in any other way that earns you money, without my prior written permission.
Personal Responsibility & Assumption of Risk:
You acknowledge that you take full responsibility for yourself and all decisions made before, during and after your Program. You accept full responsibility for your choices, actions and results before, during and after this Program, and you knowingly assume all of the risks of the Program related to your use, misuse, or non-use of the Program or any of the Program materials. You understand and agree that you are solely responsible for your results.
Disclaimer:
I have used care in preparing the information provided to you, but this Program and my Program materials are being provided as self-help tools for your own use and for informational and educational purposes only. There are many factors that influence results, so no guarantees can be made as to the results you will experience through this Program. You agree that I am not responsible for your physical, mental, emotional and spiritual health, for your financial earnings or losses, or for any other result or outcome that you may experience through this Program. Nothing related to this Program is intended to be considered medical, mental health, legal, financial, or religious advice in any way. For specific questions related to a medical or mental health situation, consult your own medical or mental health professional. For specific questions related to your financial, legal or tax situation, consult your own attorney, accountant, and/or financial advisor. For specific questions related to religion, spirituality, or faith, consult your own clergy member or spiritual healer. Do not start or stop taking any medications because of anything you have read or received through this Program. Any recommendation of any products is simply offered for educational purposes, and you need to check with your own medical professional before using any of these products on, in or near your body in any way.
Limitation of Liability, Indemnification, and Release of Claims:
I will not be held responsible in any way for the information that you request or receive through this Program, including my services, products, and Program materials and any other information you have received from or through me related to this Program. You agree to fully and completely hold harmless, indemnify and release me from any and all liability, damages, causes of action, allegations, suits, sums of money, claims and demands whatsoever, in law or equity, that you ever had, now have or may have against me in the future that may arise from your participation in the Program, including all services, products, and Program Materials, to the extent permitted by applicable law.
Non-Disparagement:
If there is a dispute between the parties, the Client agrees to not publicly or privately make any negative or critical comments about the Program, the Coach, or the business, or to communicate with any other individual, company or entity in a way that disparages the Program or harms the reputation of the Coach in any way, including on social media. In arbitration or when required by law, the Client is not prohibited from publicly sharing opinions.
By signing this Agreement, we both acknowledge that we have read, understand, agree to and accept all of the terms in this Agreement. Electronic signatures of this Agreement are permitted and enforceable. You agree that you have had the opportunity to ask me any questions prior to signing, and your signature indicates that you are in agreement with all of the terms of this Agreement.